atv10 FAQ —
All your answers in one place

First, make sure your internet connection is working, then clear your browser's cache and cookies and try again. Check that your username and password are entered exactly right — uppercase and lowercase letters are treated differently. If the problem continues, go to the atv10 Login page to use the password reset option, or let us know via live chat.

Click the "Forgot your password?" link on the atv10 Login page. Enter the email address or phone number you used when registering and a verification code will be sent to you. Enter the code correctly and you'll be able to set a new password. If you don't receive the verification code, check your spam folder or get help via live chat.

Yes. Usernames must be at least 6 characters long and may only contain English letters, numbers, and underscores (_). Passwords must contain at least 8 characters, one uppercase letter, and one number. Avoid easily guessable passwords (such as "12345678" or your date of birth) — this keeps your account secure.

After logging in, go to the Account Profile section where you'll find the option to edit your details. However, changes to core identity information (such as your name) may require KYC verification again. It's important to keep your information accurate and up to date, as your name is checked at the time of withdrawal. For any complications, contact us via live chat.

For security, there may be a verification step when logging in from a new device or unfamiliar browser. A code will be sent to your registered email or phone — entering it will complete the login. This protects your account from unauthorised access. On familiar devices, this step is usually not required.

There are some signs to watch out for — such as placing larger bets to recover losses, being unable to stop playing, continuing to play despite financial difficulty, hiding your gaming from loved ones, or neglecting work and family. If you experience any of these, you should seek help right away — learn more on our responsible gaming page.

Yes. If you feel you need a short break, you can request a cooling-off (temporary break), and for longer-term issues you can request self-exclusion. To do this, contact us via live chat or email [email protected]. While self-exclusion is active, you will not be able to access your account or place bets for the set period.

At atv10 you can set your own daily, weekly, or monthly deposit limit. Once a limit is lowered it takes effect immediately, but increasing it is subject to a set waiting period. This is the most effective way to manage your budget. Contact the support team to set a limit.

atv10 strictly operates for people aged 21 and above only. Keeping minors away from gaming is our ethical responsibility. Age is verified at the time of registration and confirmed through the KYC process using a national identity card. If an account belonging to a minor is found, it will be permanently closed.

In addition to atv10's own support team, various government and non-government organisations provide assistance with mental health and addiction. Our responsible gaming page has detailed resources and ways to get in touch. Feel free to speak to us on live chat at any time — we are ready to help.

Approved withdrawals at atv10 generally arrive in your bKash, Nagad, Rocket, or Upay wallet within 10 to 45 minutes. Bank transfers may take a little longer. If verification is not yet complete, your first withdrawal may be delayed. The minimum withdrawal amount is ৳800.

No. Withdrawals can only be made to a bKash, Nagad, Rocket, or Upay wallet or bank account that is in the account holder's own name. Sending to a third party's number is not possible — this is part of our security and anti-money laundering policy. If the requested number and the name provided during KYC do not match, the withdrawal will be blocked.

Bonus winnings must meet the wagering requirement before they can be withdrawn. For example, if you receive a ৳1,000 bonus, you must complete bets worth 10 times that amount — i.e. ৳10,000 — before the bonus winnings become withdrawable. The wagering requirement is calculated on the bonus portion only, not on your deposited funds.

A pending withdrawal can usually happen for a few reasons: incomplete KYC verification, a mismatch between the account name and the wallet name, or a security review due to unusual activity. If it has been pending for more than 45 minutes, contact us via live chat — our team will help resolve it quickly.

KYC verification is usually requested before your first large withdrawal or after a certain amount has been deposited into your account. It may also be required when updating account information or if suspicious activity is detected. Submitting your documents in advance means no delays when you withdraw.

A national identity card (NID) is the most widely accepted. Alternatively, a passport or driving licence can also be provided. A utility bill or bank statement can be used for address verification. Document photos must be clear and complete — blurry or partially cut-off images will not be accepted.

This is an important step in preventing financial fraud. The name you registered with on your atv10 account must exactly match the name on your bKash, Nagad, Rocket, or Upay wallet and bank account. If the names do not match, the withdrawal request will be rejected and verification may need to be completed again.

Yes. All documents you submit are stored on servers secured with SSL encryption. This information is not sold or shared with any third party — it is used solely for the purpose of confirming your identity. You can find full details of our data protection policy on the privacy policy page.

If verification is rejected, you will usually be given a reason — such as a blurry image, an expired document, or a mismatch in information. Fix the issue, take a clear photo, and resubmit. If it is rejected more than once, email us at live chat or [email protected] — the support team will guide you through it step by step.